We keep our prices competitive by cutting unnecessary overheads and focusing on what really matters — quality and service.  At HAPP, we’re proud to offer some of the best warranties in the industry — because we believe in the quality of every product we sell. Our lifts are built to last, and in the rare case something goes wrong, we’ll make it right with a simple, no-fuss parts replacement process. We’ll supply the replacement parts, and you or your installer are responsible for fitting the parts and testing.

Hoists

  • 5-Year Structural Warranty – Applies to all hoists purchased after July 1, 2020 with Gen 2 arms, covering columns, arms, and carriages. 

  • 1-Year Structural Warranty – Applies to hoists bought before July 1, 2020, covering columns, arms, and carriages.

  • 1-Year Parts Warranty – Covers non-structural items such as locks, switches, coatings and cables.

  • 1-Year Motor Warranty – Covers the motor. We’ll supply a replacement and provide clear installation instructions (or you can use a local lift installer).

To Stay Covered

To ensure your warranty remains valid:

  • The hoist must be installed inside a fully enclosed building.

  • It must have regular servicing by a competent person (see below).

  • Commercial users need to follow the inspection and maintenance procedures included in the WH&S kit.

  • Keep your lift clean and tidy — good maintenance protects your investment!

Motorcycle Lifts

All HAPP motorcycle lifts include a 1-Year Warranty covering the structure and cylinder.
We’ll provide replacement parts if needed, and you can either fit them yourself (with our guidance) or have a professional installer do the job.

Conditions:

  • Must be kept in a permanent enclosed building.

  • Must be maintained in good condition.

Workshop Products

Our workshop products also come with a 1-Year Warranty covering structural and cylinder components.
We’ll supply replacement parts — you just handle collection and installation.

Conditions:

  • Must be housed in a permanent enclosed building.

  • Must be kept in tidy working condition.

  • Hoists must be regularly maintained and serviced by a competent person.

What Is a “Competent Person”?

Australian Standards define a competent person (AS/NZS 1418.1-1.4.1) as:

“A person who has acquired, through training, qualification, or experience, the knowledge and skill to correctly perform the required task.”

In simple terms — it means someone who knows what they’re doing. A trained, experienced installer or technician who understands hoist operation and safety standards.

Our Promise

We don’t hide behind fine print — we stand behind our products.
When you buy from HAPP, you’re not just getting a great lift — you’re getting peace of mind, backed by Australian engineering, real people, and genuine support when you need it.

Submitting a warranty claim

First check that you have met the conditions and to stay covered sections in this document.

If your product is still covered you will need to provide:

  • A copy of the purchase invoice and for automotive hoists a picture of the production name plate on the hoist column (this is not the name plate on the pump assembly), if you cannot find these items let us know all that you can and we will search for it
  • Pictures of the items you believe are subject to claim
  • A written description on the items and the issues with those items
  • Full name, business name, address, email and telephone number

Submit your written claim to to customerservice@happ.com.au with a heading “Claim on ” << your product / model name>, With your name, address, telephone number and email address.

Once we have received the claim we will review the claim and either contact you to discuss, get more information or advise on the next steps in processing the claim if the claim is approved. We will advise if parts are to be sent or will be arranged for you once we fully understand the claim details if the claim is approved.

Important: Do not purchase products in an attempt to resolve an issue without written permission from HAPP. If you purchase products without written authorisation the parts cost will not be reimbursed.