We keep our prices competitive by cutting unnecessary overheads and focusing on what really matters — quality and service.  At HAPP, we’re proud to offer some of the best warranties in the industry — because we believe in the quality of every product we sell. Our lifts are built to last, and in the rare case something goes wrong, we’ll make it right with a simple, no-fuss parts replacement process. We’ll supply the replacement parts, and you or your installer can take care of fitting them.

Hoists

  • 5-Year Structural Warranty – Applies to all hoists purchased after July 1, 2020 with Gen 2 arms, covering columns, arms, and carriages.

  • 1-Year Structural Warranty – Applies to hoists bought before July 1, 2020, covering columns, arms, and carriages.

  • 1-Year Parts Warranty – Covers non-structural items such as locks, switches, and cables.

  • 1-Year Motor Warranty – Covers the motor. We’ll supply a replacement and provide clear installation instructions (or you can use a local lift installer).

To Stay Covered

To ensure your warranty remains valid:

  • The hoist must be installed inside a fully enclosed building.

  • It must have regular servicing by a competent person (see below).

  • Commercial users need to follow the inspection and maintenance procedures included in the WH&S kit.

  • Keep your lift clean and tidy — good maintenance protects your investment!

Motorcycle Lifts

All HAPP motorcycle lifts include a 1-Year Warranty covering the structure and cylinder.
We’ll provide replacement parts if needed, and you can either fit them yourself (with our guidance) or have a professional installer do the job.

Conditions:

  • Must be kept in a permanent enclosed building.

  • Must be maintained in good condition.

Workshop Products

Our workshop products also come with a 1-Year Warranty covering structural and cylinder components.
We’ll supply replacement parts — you just handle collection and installation.

Conditions:

  • Must be housed in a permanent enclosed building.

  • Must be kept in tidy working condition.

What Is a “Competent Person”?

Australian Standards define a competent person (AS/NZS 1418.1-1.4.1) as:

“A person who has acquired, through training, qualification, or experience, the knowledge and skill to correctly perform the required task.”

In simple terms — it means someone who knows what they’re doing. A trained, experienced installer or technician who understands hoist operation and safety standards.

Our Promise

We don’t hide behind fine print — we stand behind our products.
When you buy from HAPP, you’re not just getting a great lift — you’re getting peace of mind, backed by Australian engineering, real people, and genuine support when you need it.