We keep our prices down by reducing un-necessary overheads focusing on quality and service. In the rare occurrence of warranty problems, we offer a no fuss parts replacement warranty on our products, being as follows –
*** 3 year structural for lifts having been purchased after July 1 2020 that have the Gen 2 arms, covering columns, arms and carriages, where we provide replacement parts and the customer arranges part replacement.
*** For all hoists bought prior to July 1, 2020, 1 year warranty, covering columns, arms and carriages, where we provide replacement parts and the customer arranges collection and part replacement.
*** 1 year parts replacement warranty, where we provide replacement parts and the customer arranges collection and part replacement for non structural items.
*** 1 year motor replacement warranty, where we provide replacement parts and the customer arranges collection and part replacement. Clear instructions will be given to help you, or there are lift installers in all areas.
For hoists to be covered under warranty the hoist must be housed inside a permanent enclosed building and have had regular service history by a competent person as defined by Australian standards (see below), commercial lifts must have followed the inspection and maintenance procedures as presented in the WH&S kit documents provided with the product.
The hoist must have been kept in reasonably tidy condition.
HAPP documents and Australian Standards refer to a “Competent Person” , this term is defined in AS/NZS 1418.1-1.4.1 as ‘person who has acquired through training, qualification, experience or a combination of these, the knowledge and skill enabling that person to correctly perform the required task.
What does this mean to you our customer, it means that a competent person must have knowledge of the relevant standards and the knowledge and skills in the area you engage them for.